SHIPPING POLICY

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days

• Canada - Within 4-10 business days

• Western Europe - Within 5-15 business days

• Australia/NZ - Within 5-15 business days

• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I DIDN'T RECEIVE MY ORDER

Please email us: support@deeveeant.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

REFUNDS & RETURNS

CAN I CANCEL OR CHANGE MY ORDER?

We aim to have all orders processed and on there way to you within 24-48 hours. Should you change your mind and wish to cancel an order, please let us know as soon as possible.

Once orders have been picked for processing and shipment it is not possible to cancel or change the order.

We will do out very best to assist with any order change or cancellation requests, but please understand we aim to despatch orders as soon as possible, so change and/or cancellation may not be possible.

For all refund & return requests please email support@deeveeant.com

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or if the wrong item arrived.

To expedite in getting this resolved, please forward a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Note that we can only accept returns for consumables (creams, topicals, etc) IF they have NOT been opened, and the packaging is fully intact, with no evidence of being opened.

For consumable products, (creams, topicals, etc) that have been opened, please contact our Customer Service before return shipping. Please do not return items to us without authorization from support first.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

For any and all enquiries, please feel free to reach out to our friendly team at support@deeveeant.com